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FAQ's

Devgadhapoos.com Principles -

  1. We never compromise the quality of a product to make it cheaper; we price our products fairly and honestly.
  2. We do everything we can to make our products better and live. Each mango is graded strictly as per its weight. Our team of mango experts manually weights each and every single mango during the process.
  3. We have readied and tested foolproof setup to make this good quality and graded mangos reach to entire Punekar’s and Mumbaikar's home.
  4. We believe that what is best for our customer is best for all of us.

FAQ's

  1. When will the mangoes get delivered once placed an order or what will be the time line?

    • Delivery within Pune to Pune or P.C.M.C. area  –> 4 days. 
    • Delivery within Mumbai, Thane, and Washi -> 4-5 days.
  • Delivery not possible on Sundays and Public Holidays
  1. What is the size or grade of mango?

    The weight of a single fruit determines its grade.(Gradation will be changes according to season and as per the availability of the Alphonso.)

    • Devgad Grande (Grade A - Weight 301 - 325 grams)

    • Devgad  Royale (Grade 1 - Weight 276 - 300 grams)

    • Devgad  Prestige (Grade 2 - Weight 251 - 275 grams)

    • Devgad  Elegance (Grade 3 - Weight 226 - 250 grams)

 

  1. How do I place an order?

    • It's quite simple. In the Home Page, just select the variety of graded mangoes you want to buy/gift and follow filling of Order Form. Enter your details, the receiver's details and chooses the payment option to successfully complete the ordering process.
  2. What about DevgadHapoos.com return policy?

    Fruits like Mango (Hapoos) are perishable items, but we have a returned policy to costumers in following cases.

    • Dead On Arrival

    • Order Error

  3. Can I cancel an order after it is submitted?

    • No, you can't cancel an order once the payment process is complete.

  4. How do we deliver the mangoes?

    • Our logistics partner is entrusted with the job of delivering the boxes of Alphonso mangoes across Pune and Mumbai. Since we have past working relationship with them, they are well versed to cater to our special needs of door delivering a perishable fruit like Alphonso mango.

  5. Do you charge extra for shipping?

    • No. The price mentioned on the Home Page of devgadhapoos.com is an all-inclusive price. No hidden costs.

  6. What in case, my order is not delivered?

    • In the unlikely event of a shortcoming from our side, your mango box remains undelivered, you have the box delivered to an alternative address. You can also carry forward the order to the next year at the same price, irrespective of the price hikes in the future.
  7. What if the receiver refuses to accept the delivery?

    • In very rare cases, we find people reluctant to accept the box as a gift as a matter of their personal policy. We, therefore, have no other option but to destroy the box at the destination. We don't call back the box, as it serves no purpose. In all such cases, you will be kept informed about the delivery attempt but no refunds will be given.
  8. What if the receiver is away for a while?

    • In case the address of delivery is locked on the first attempt, our couriers leave a message behind to call back and also make a second attempt within the next two days. They also try and call up the receiving party to know the suitable time for delivery. If all attempts fail, we instruct them to destroy the box. In such cases, we furnish you with the proofs of attempts made but no refunds will be given. Please note that the delivery of the mango boxes will not be attempted on Sundays or on any public holidays due to unavailability of courier service.

  9. What do I want to do for bulk orders?

    In case of bulk orders simply

    • Call on - +91-9822189798

    • Write Email to us.

    • Contact us via filling Contact Form

  10. When and how much discount I can get?

    • After confirming a first order you need to share with your friends on social networks through given link and get 5% off Devgadhapoos.com shopping coupon and you can use it while next purchase.

    • Offers For Corporate Clients -

      1. If more than 100 boxes then we offer discounted rates and you can add your brochure, leaflet, Wish cards or Greeting Cards along with extra decorations on our box.

      2. If you order more than 50 boxes then also we offer discounted rates.

      3. We offer an attractive discount on bulk orders placed by a single client, even though dispatched discretely.

  11. Store Location :

    C-1102, Green Valley (Kool Homes),
    Behind Maratha Mandir,
    NDA-Pashan road,
    Bavdhan, Pune - 411021.
    Maharashtra, India.

     

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